The machine had started dripping long after the shot had finished and the puck came out sodden. He replaced the three-way valve and cleared the outlet path behind it, then pulled a couple of shots with me watching the timing.
Owner feedback
What owners said afterwards
Rated 4.6 out of 5 across 69 customer reviews. 20 of them are set out below in full, one appliance at a time, complaints and all.
How to read these
Each entry is one visit: what the appliance was doing, what was measured, what was changed, and how the call ended. They are printed first name and last initial, the way they were given to us, and the ones that are less than glowing are printed too.
Below is a selection rather than the whole file — 20 of the 69 we have published, taken one appliance at a time so a column, a cooktop, an oven, a dishwasher, a hood and a coffee system all appear before any of them appears twice. The rest sit on the page for the appliance or the neighbourhood they belong to, and every one of them is counted in the average above.
Nothing below quotes a figure. What a visit costs belongs on the pricing page, where it can be held against the invoice, and what happens afterwards belongs on the warranty page. If a complaint below sounds like the one in your kitchen, the page for that appliance sets out how it gets diagnosed.
The figure
- Average
- 4.6 out of 5, the mean of all 69 published reviews, not of the selection below.
- 5 stars
- 47
- 4 stars
- 17
- 3 stars
- 5
- Span
- September 2025 to September 2026
- Where from
- Thermador built-ins in Ponte Vedra Beach and the rest of St. Johns County — columns and wine storage, ranges and cooktops, wall and steam ovens, dishwashers, ventilation and coffee systems.
A spread of what owners said
The steam oven threw a fault with a table of people due. He talked me through clearing it so we could finish cooking, then came back out and changed the relief valve that had been weeping onto the base.
The warming drawer had stopped holding anything above lukewarm. He tested the element and then the thermostat, found the thermostat was the one that had gone, and had bread proofing in there before he left.
The rangetop tripped the breaker whenever two burners were lit at once. He traced it back to undersized supply cable fitted years ago by somebody else, and would not leave until the appliance was back on a circuit of its own.
A normal wash had quietly stretched to almost twice the time it used to take. He found the heater relay sticking on the board and the sensor lagging behind it, changed the pair, and the cycle times dropped back to where they belong.
We shut the house up for the summer and came back to a freezer column reading warm. He found the condenser fan turning the wrong way after work somebody else had done on the board, corrected it and watched the pull-down through.
The remote blower up in the attic had become loud enough to hear from the bedroom below. He found the housing mounts perished and the wheel out of balance, renewed both, and it is back to a hum you have to listen for.
The machine would grind and then stop to ask for the grounds drawer to be emptied when it was already clean. He found the drawer switch bent out of position and a contact green with damp, put both right, and it has behaved since.
The descale warning would not clear even after we had descaled it twice. He worked out that the routine was being interrupted each time by low water pressure, ran it through properly, and the warning has stayed away.
With the door closed the interior lamp simply refused to go out, and afterwards the cavity never cooled down as it should. He renewed the door switch, then checked the latch alignment while the trim was off. It had nagged at us for a year.
The knobs had gone so stiff they wanted two hands. He pulled every one, cleaned the valve stems and regreased them with the proper high temperature compound. They turn under a finger again and nothing was left greasy.
The dishwasher left grit on the top rack in every load. He pulled the filter housing, found the upper wash arm partly blocked and one bearing worn through. He cleared the arm, fitted the bearing, and the top rack comes out clean.
The ice maker was turning out hollow, half formed cubes. He measured the fill rate and found the inlet screen nearly blocked with grit off our supply line. He cleared it, fitted a fresh filter, and the cubes came back solid.
The hood roared away but pulled almost nothing off the range. He found the roof cap damper seized shut with salt corrosion, freed and lubricated it, then measured the draw at the grille. The difference is night and day.
The built-in coffee machine kept stopping with a brew unit fault. He took the unit out, stripped it, renewed the worn seals and regreased the drive rather than selling me a complete assembly. Back to proper shots.
Scale had built up enough that the boiler took twice as long to come up to heat. He ran a proper descale, renewed the inlet valve and set the hardness on the machine to match what actually comes out of our tap.
The wall oven would not hold a temperature on convection and browned everything down one side. He found the convection fan bearing dry and noisy, put in a new motor and rechecked the airflow with the racks loaded.
The front left burner lit and then dropped out the moment I let go of the knob. He cleaned the thermocouple tip and found a loose spark module terminal behind the panel. Both dealt with in one visit and the flame holds.
The machine stopped partway through and flashed at us. He read the fault, found the diverter motor jammed with a shard of broken glass and freed it rather than replacing the whole assembly. It runs full cycles again.
The freezer column iced across the back panel every few weeks while the fridge column held fine. He found a defrost heater open circuit, tested the sensor beside it and changed both. Six weeks on there is no frost line at all.