The lower oven door had dropped and was venting heat straight up the front of the cabinet. He rebuilt both hinges and renewed the outer seal, and it shuts square again. The first visit had to be moved, which was a nuisance.
What is guaranteed
Warranty
Two periods, one kind of part, and a short list of things a warranty cannot sensibly cover.
- Labor
- 90 days from the date of the repair
- Parts
- 365 days from the date of the repair
- Components
- Genuine OEM parts
- Return visit
- No second diagnostic if the same fault comes back inside either period
What that means in practice
If the fault we repaired returns inside the warranty period, we come back and there is no further diagnostic to pay. A different fault on the same appliance is a new job — a control board replaced in March does not cover a door gasket that hardens in August — but we will tell you plainly which of the two we think it is before anyone is charged.
Parts are genuine oem parts, carrying 365 days of cover. On a built-in the labor to get back behind the appliance costs more than most of the parts do, which is the whole argument for fitting the right one the first time.
Two things sit outside any repair warranty on this coast, and it is fairer to say so here than in small print. The first is corrosion returning: a condenser fin pack cleaned in spring will collect again if the coil keeps breathing onshore air, and a hinge or a damper pivot freed this year will stiffen again next year. The second is an installation fault we have identified and you have chosen not to change. If a column is rejecting its heat into a closed cabinet, the part we fit will fail on the same schedule the last one did, and the warranty covers the part rather than the cabinet around it. We would rather write that down than argue it later.
Not covered
- A different fault, on the same appliance, after the repair.
- Corrosion or ordinary wear returning through the air and the installation the appliance lives in.
- Damage from a surge, a flood, a rodent or a subsequent installation change.
- Work done by anyone else on the same appliance after our visit.
- Any manufacturer coverage. We cannot administer, extend or honour a Thermador warranty — only our own.
If your appliance is still inside its manufacturer warranty, call Thermador before you call us. Work carried out by an independent shop can affect that coverage, and we would rather you knew that first.
Before anything is ordered
What does the repair the warranty covers cost in Ponte Vedra Beach?
$80 Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work.
| What was replaced | Parts and labor |
|---|---|
| Control board or touch panel | $400–$1,060 |
| Oven thermostat or temperature sensor | $170–$560 |
| Bake or broil element | $190–$590 |
Ranges, not quotations: the figure that counts is written down after the diagnosis, and nothing is priced from a description over the telephone. The band that applies depends on which component failed, which is what the diagnostic is for. The rest of the table is on the pricing page.
Nothing on this page goes above $1,060 for the work itself. Anything heavier than that is a repair-or-replace conversation, and it is one we have at the diagnostic.
Asked before we come out
- How long is the work guaranteed?
- 90 days on labor, 365 days on parts, genuine OEM parts only. The cover is on the part we fitted and the labor that fitted it. A different fault appearing later on the same appliance is a new job, and we say which of the two we think it is before anything is charged for.
- What does a Thermador repair cost in Ponte Vedra Beach?
- The visit is a flat $80 diagnostic, credited in full against the repair once you approve it. A completed repair falls inside the table on this page: $400–$1,060 where the fault is control board or touch panel, and $1,060 at the heavy end of what is shown. The firm figure is written down after the diagnosis, never quoted from a description over the telephone.
Owner feedback
What owners said after the work was done
4.6 out of 5, across 69 customer reviews. Each one is a single visit, in the words of the person who paid for it.
The dishwasher left grit on the top rack in every load. He pulled the filter housing, found the upper wash arm partly blocked and one bearing worn through. He cleared the arm, fitted the bearing, and the top rack comes out clean.
The front left burner lit and then dropped out the moment I let go of the knob. He cleaned the thermocouple tip and found a loose spark module terminal behind the panel. Both dealt with in one visit and the flame holds.