The agreement
Terms of service
Short, because the arrangement is short: you approve a written figure, we do the work, and it is guaranteed for a stated period.
Who these apply to
These terms cover repair work carried out by Seagate Appliance Works on Thermador built-in appliances, and the use of this website. Booking a visit is acceptance of them. Nothing here is intended to limit a right you hold under Florida or federal consumer law.
Booking and access
Visits are made during shop hours only — Monday – Friday, 8:00 am – 6:00 pm; Saturday, 9:00 am – 4:00 pm. We do not run an emergency or overnight service. Someone aged eighteen or over must be present, and the appliance must be reachable: on a built-in that means the cabinet run in front of it is clear and the power and water shutoffs can be found.
Diagnostic and estimate
Flat $129 diagnostic, credited in full toward the repair when you approve the work. Written estimate before any part is ordered or any labor is billed. Work begins only after you approve that estimate. If a second fault is found while the appliance is open, it is quoted separately rather than added to the invoice.
Repairs are quoted on the appliance in front of us, never over the phone. If a part is discontinued or the repair costs more than the appliance is worth, we say so and charge the diagnostic only.
Parts
Genuine OEM parts are used. Parts removed from your appliance are disposed of unless you ask for them at the time of the repair. Special orders are placed only against an approved estimate and may not be returnable once fitted.
Warranty and its limits
90 days on labor, 365 days on parts, genuine OEM parts only. The warranty covers the component we fitted and the labor of fitting it, from the date of the repair. It does not cover a different fault appearing later, corrosion or ordinary wear returning through the air and the installation the appliance lives in, surge or flood damage, rodent damage, or work performed by anyone else after our visit.
Our liability is limited to the repair itself — putting right the work we did, or refunding what was paid for it. We are not liable for spoiled food, consequential loss, or damage arising from an installation defect that existed before we arrived.
Payment and cancellation
The diagnostic is due at the visit. The balance is due on completion. Cancel or reschedule by telephone with reasonable notice and there is nothing to pay; a visit where nobody is home may be charged as a diagnostic.
This website
The pages here describe how appliances tend to fail on this stretch of coast. They are written from bench experience and are not instructions to work on an appliance yourself, nor a diagnosis of the machine in your kitchen. Where a figure is quoted it comes from a published source rather than from a measurement we took. Nothing on this site is an offer or a quotation.
Who we are not
Seagate Appliance Works is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Thermador or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.
We describe ourselves as independent because that is what we are. No appointment, approval or endorsement is held from Thermador or from BSH Home Appliances Corporation, and none is claimed anywhere on this site. The one credential we do hold is federal and unrelated to any manufacturer: EPA Section 608 certified for sealed-system refrigerant work. Product names and model numbers are used here only to identify the appliances we service.
Governing law is that of the State of Florida. If any part of these terms is unenforceable, the rest stands.
Last reviewed .